We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. In order to accept a return, the item must meet the following conditions:
- Item has not been worn, except to try on.
- Item has not been washed.
- Item is in new condition with original packaging and original hangtags attached.
- Return request must be received within 30 days from the date of purchase.
- Item must be received no later than 5 days from approved return request.
If the return is a result of receiving an incorrect or defective item, please contact us at firstname.lastname@example.org for a return label. In all other cases, the customer is responsible for return shipping costs. Unfortunately sale, clearance, or items purchased at conventions cannot be returned. If you received free shipping on your order, and you’ve returned items causing the value of the original order to fall below your specific promotion you will be charged for the original shipping costs.
Once we have received the item(s) and verified return eligibility, a refund will be issued or exchange will be processed. Refunds are usually processed within 3-5 business days after receiving the item(s). A restocking fee of up to 20% may be required. You will be notified via e-mail of the status of your return/exchange, and any potential adjustments once we have processed the return.
Please send a tracking number with your exchange and purchase shipping insurance. We cannot guarantee that we will receive your exchanged item. If an exchange is requested for wrong size, you will be responsible for shipping charges and restocking/warehouse fees. An invoice will be sent with the additional charges and the new product will be shipped once the invoice has been returned paid. If we do not receive the invoice in 14 days, the order will be cancelled and you will need to place it again.
To return your product, please email us at email@example.com and mail your product to:
950 Middle Country Rd
Selden, NY 11784